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Shipping policy

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

Transit time Internationally

Basically, all orders are usually delivered within 5-7 business days if you choose EMS. For Registered AirMail, the delivery time is 2 to 4 weeks. Delivery speed depends on the country and region that you indicated when placing an order.

Change Of Delivery Address

Changing the delivery address is only possible if the order has not yet been submitted to the delivery service.

Delivery Time Exceeded

If the planned waiting time for the order has exceeded the time, please contact us to determine the reason for the delay.

Tracking Notifications

After dispatch, the client receives a tracking number to track the order. Track number is provided by the delivery service.

Parcels Damaged In Transit

If your order was delivered damaged or without packaging, you should refuse to accept it from the courier or postal service. We pack all our orders carefully.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please submit an enquiry at Contact Us!

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