Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Basically, all orders are usually delivered within 5-7 business days if you choose EMS. For Registered AirMail, the delivery time is 2 to 4 weeks. Delivery speed depends on the country and region that you indicated when placing an order.
Changing the delivery address is only possible if the order has not yet been submitted to the delivery service.
If the planned waiting time for the order has exceeded the time, please contact us to determine the reason for the delay.
After dispatch, the client receives a tracking number to track the order. Track number is provided by the delivery service.
If your order was delivered damaged or without packaging, you should refuse to accept it from the courier or postal service. We pack all our orders carefully.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please submit an enquiry at Contact Us!